HomeCentral Bank CenterTicket Office Information

Ticket Office Information

The Central Bank Center Ticket Office handles ticket sales for most events held at Rupp Arena and Lexington Opera House. 

Note: UK Basketball Ticketing is handled by UK Athletics located on the university’s campus. They may be contacted at 859-257-1818.

Ticket Office Hours

Walk-Up Hours

Wednesday: 12:00pm - 4:00pm

Friday: 12:00pm - 4:00pm

Phone Hours

Tuesday - Friday: 10:00am - 4:00pm

The Ticket Office has occasional Saturday and Sunday hours, which vary depending on scheduled events and ticket on sales. Please contact our ticket office to confirm hours of operation for the weekend.

Holiday Hours: Ticket Office will be CLOSED:

  • Thursday, November 28
  • Friday, November 29
  • Tuesday, December 24
  • Wednesday, December 25
  • Wednesday, January 1

Contact 

Call: (859) 233-3535 
(All phone orders include a per ticket service fee.)
boxoffice@rupparena.com

Location

During daily operation, the Central Bank Center Ticket Office is located on High Street, beside the Hyatt Regency hotel. Enter through the Hyatt Lobby and go left toward Rupp Arena and follow the signs to our ticket windows.

Buyer Beware

With the rise in the number of "secondary ticket agencies / scalpers", we have experienced an increase in the number of invalid tickets being presented at our entrance gates. The ONLY authorized ticket sales agents for Rupp Arena are:

• Central Bank Center Ticket Office
• Ticketmaster Charge-by-phone
• Ticketmaster.com

Rupp Arena is not able to honor, replace or refund invalid tickets. Invalid tickets must be confiscated by the Central Bank Center Ticket Office. A copy of the tickets, which may be used to alert the point of purchase, will be provided at the customer's request.

CUSTOMERS WITH INVALID TICKETS ARE WELCOME TO PURCHASE VALID TICKETS AT THE CENTRAL BANK CENTER TICKET OFFICE - SEATING LOCATION AND PRICE BASED UPON AVAILABILITY.

Mobile Tickets

Mobile tickets are special barcodes that pull up on your phone. If you choose to Go Mobile, when purchasing through Ticketmaster, this means you will pull up your tickets on your smart phone using the Ticketmaster App. Please save your tickets to the digital wallet on your mobile device, mobile network access can be extremely difficult on site with large crowds.

What happens if you have a ticket problem?

The ticket office will be available to help with a variety of ticket issues.  Make sure you have your photo ID (required), the confirmation number and card used for purchase (very helpful in locating the order quickly).  If you gave your tickets to someone else, and they have problems upon entry there is little the box office will be able to do to help.  We will evaluate all issues and let the patron know what we can do to help if anything.  Tickets being used by patrons who are not the original purchaser (such as tickets purchased on the Secondary Market) cannot be validated, thus making it very challenging to help.  In most instances, these patrons will need to purchase tickets to get into the event.

Acceptable Methods of Payment

Central Bank Center Ticket Office accepts cash, Visa, MasterCard, American Express and Discover cards. (Valid photo ID is required with all credit card payments.)

Accessible Seating

Accessible seating is available for purchase through the Central Bank Center Ticket Office (859-233-3535) or through Ticketmaster (800-745-3000 or www.ticketmaster.com). We highly recommend patrons contact our ticket office directly, as our staff is more intimately knowledgeable about our facilities and we feel they would provide the best service for our patrons with accessible seating needs.

Refund / Exchange Policy

  • Cancelled Events – If an event is canceled and you purchased tickets through either Ticketmaster’s website or by phone through the Rupp Arena Ticket Office, you won’t need to do a thing. They will inform you of the cancellation and refund the amount you paid for your tickets, including all fees on the same payment method used for purchase.
    If you purchased tickets in person at the Rupp Arena Ticket Office, you will need to return to the point of purchase with your tickets and they will refund you directly. Again, your refund will include both the face value of the ticket and the corresponding service fees, if any.  While our office is closed, please use the Refund Request Form at www.rupparena.com/refund to request your refund now.

  • Rescheduled Events – If your event was rescheduled, we’ll contact you with the new date and time ASAP. Can’t make it? The decision to issue refunds for rescheduled/postponed events is up to the individual artist, team or promoter, but we’ll do everything we can to help! Just contact us.
  • Replacement Tickets – If your tickets are lost, stolen, damaged, destroyed or not received, please let us help. Just contact us.
  • Refunds and Exchanges – The standard policy for our venues as well as most artists and promoters is “No Refunds or Exchanges.” However, if something comes up prior to the event’s show time, we’ll do everything we can to help, but there are no guarantees. Please contact us.

Service Fees

Service/convenience fees are charged to all online, phone and outlet orders on a per ticket basis. These fees cover the costs that allow Ticketmaster and Central Bank Center to provide a wide range of purchasing options for ticket buyers. Fees vary by event and ticket pricing. Purchasing tickets in person at the Central Bank Center Ticket Office is the only way to avoid service fees.

Customer Service

It is our goal to provide exceptional customer service. Your feedback is important to helping us achieve excellence and employees are even rewarded when we hear good feedback. Please let us know how your experience was…please contact us.